A GLOBAL PORTFOLIO OF MARKET-LEADING COMPANIES
Established in 1999 to help business measure and improve their customer experience, Maru/edr combines a unique combination of superior technology, advisory insight and vertical expertise.
Offering a flexible and innovative toolset to gain feedback from customers anytime, anywhere and on any device, Maru/edr’s platform is the backbone of Maru Group’s technology-focused insight and intelligence offering. Maru/edr operates across the UK and North America.
We began disrupting the market research industry in 2000, as the research arm of Vision Critical. Our cloud-based insight communities broke new ground, adding depth and richness to clients' understanding of what motivates their customers and influences their markets.
Now, as part of the Maru Group, we still operate many of the hundreds of insight communities that we implemented then, while also providing sector-specific consulting and research and in-depth qualiitative insights.
Founded in 2011, Usurv is an agile research technology company that has pioneered an approach to conducting real time market research, enabling users to conduct instant surveys, with immediate feedback. Usurv’s platform automatically fields short form surveys to respondents, collecting, analysing and reporting the responses in a matter of hours, without the need for human intervention.
Established in 2004, SynGro is a leading Customer Experience technology company, headquartered in Livingston. It provides next generation Customer Experience reporting software to empower enterprises with the customer insight they need to drive profitable action and manage operational performance. SynGro’s clients collect and act on customer insight from more than 80 countries and in 30 different languages.